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Frequently asked questions
General
You may return most items within 14 calendar days of receiving your order for a refund.To be eligible for a return:· You must notify us within 14 days of receiving your order.· The item must be returned within 14 days of notifying us of your intention to return it.· The item must be returned in the same condition in which it was received, with any original packaging where applicable.· The item must not have been damaged, altered, or used beyond what is necessary to inspect it.Unless the item is faulty, damaged, or not as described, the customer is responsible for all return postage and shipping costs.We recommend using a tracked and insured postal service, as the customer remains responsible for the item until it has been safely received by Wizards Staff Antiques.
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.info@wizardsstaffantiques.co.uk
We operate out of Cirencester in Gloucester offering shipping to all parts of the UK and can provide quotes for international shipping
All items are shipped via Royal Mail Tracked 48 with a standard shipping price set of £3.95. We are happy to provide a quote for international shipping. Please contact us for a quote before you purchase any items
Any returned items will be fully inspected by one of the team, once accepted we will process you refund to be paid withing 3 working days of receiving your return
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